Charging support

A little help. Back on your way.

If you are at an outlet now, include the site name, outlet label, and what happened on your phone so support can understand the session context.

Contact support Charge now
Destination Charge activation page on a phone

Destination Charge

Before contacting support

01

QR code will not open

Try activation search and check mobile reception.

02

Outlet will not activate

Confirm the site name, outlet label, and outlet status on the activation page.

03

Cable or charger question

Destination Charge usually requires your suitable portable EV charger.

Start a conversation

Support form

Include the site name, outlet label, and what happened on your phone.

Prefer a direct email?support@destinationcharge.co.nz ↗

Tell us a little about what you need. Fields marked * are required.

Send your enquiry directly to our lab inbox. Lab submissions are saved for review and do not send production emails. Privacy notice.

Prefer email? support@destinationcharge.co.nz

Destination Charge

Help us resolve your issue

01

Activation or equipment

Include the site, outlet label, equipment you brought and the message shown on your phone. Keep the session page available.

02

Billing and refunds

Include your session or statement reference and describe the disputed amount. The charging terms explain the billing review process.

03

Faults and replacement

Report damaged or faulty equipment and stop using it. Destination Charge maintains or replaces its equipment where reasonably required under the site agreement.